Bibliografía

• Bengts, M. (2004). Usability as a constituent of end-user satisfaction. Master's thesis in
  Information Systems. University of Jyväskylä, Department of Computer Science and Information Systems, 7 June 2004. Disponible en:
  http://selene.lib.jyu.fi:8080/gradu/v04/G0000708.pdf
• Calisir, F.; Calisir, F. (2004). The relation of interface usability characteristics, perceived usefulness, and perceived ease of use to end-user satisfaction with enterprise resource planning (ERP) systems. Computers in Human Behavior, n. 20 (2004), pp. 505–515.
• Ceaparu, et al. (2004). Determining Causes and Severity of End-User Frustration. International Journal of Human-Computer Interaction, 17(3), 2004, pp. 333-356.
• Davis, S.; Wiedenbeck, S. (2001). The mediating effects of intrinsic motivation, ease of use and usefulness perceptions on performance in first-time and subsequent computer users. Interacting with computers, n. 13, 2001, pp. 549-580.
• Dillon, A.; Morris, M. (1999). Power, Perception and Performance: From Usability Engineering to Technology Acceptance with the P3 Model of User Response. Human Factors and Ergonomics Society 43rd Annual Meeting, Houston. Disponible en:
  http://www.ischool.utexas.edu/~adillon/publications/power.pdf
• Dormann, C. (2000). Designing Electronic Shops, Persuading Consumers to Buy. Euromicro Proceedings , vol. 02, no. 2, 2000, p. 2140.
• Folmer, E.; Bosch, J. (2004). Architecting for usability: a survey. En: Journal of Systems and Software. Febrero 2004, v. 70, n. 1-2. pp. 61-78.
• Frøkjær, E., Hertzum, M., Hornbæk, K., (2000). Measuring usability: are effectiveness, efficiency, and satisfaction really correlated. In: Proceedings of ACM Conference on Human Factors in Computer Systems. ACM Press, New York, NY, pp. 345–352.
• García Gómez, J.C. (2004). Usabilidad de los sitios accesibles. “Úsalo”, 16 de Agosto de 2004. Disponible en:
  http://usalo.blogspot.com/2004/08/usabilidad-de-los-sitios-accesibles.html
• Gutiérrez y Restrepo, E.; McCathieNevile, C. Usabilidad y Accesibilidad: El elefante completo. SIDAR, Jornadas Especiales de Accesibilidad en Puerto Rico. Disponible en:
  http://www.sidar.org/acti/jorna/050224/3/index.html
• Hassan, Y.; Martín Fernández, F.J. (2004). Propuesta de adaptación de la metodología de Diseño Centrado en el Usuario para el desarrollo de sitios web accesibles. En: Revista Española de Documentación Científica, vol. 27, nº 3, 2004.
• Hassan, Y.; Núñez Peña, A. (2005). Diseño de Arquitecturas de Información: Descripción y Clasificación. NoSoloUsabilidad, 14 de Enero de 2005. Disponible en:
  http://www.nosolousabilidad.com/articulos/descripcion_y_clasificacion.htm
• Heijden, H. van der. (2003). Factors influencing the usage of websites: the case
  of a generic portal in The Netherlands. Information & Management 40, 2003, pp. 541–549.
• Henry, S.L. (2002). Another –ability: Accessibility Primer for Usability Specialists. UPA 2002, the Usability Professionals' Assocation Annual Conference. Disponible en:
  http://www.uiaccess.com/upa2002a.html
• Hornbæk, K. (2005). Current practice in measuring usability: Challenges to usability studies and research. International Journal of Human Computer Interaction, 2005. (preprint).
• ISO 9241-11. (1998). Ergonomic requirements for office work with visual display terminals (VDT)s - Part 11 Guidance on usability, 1998.
• Karvonen, K., (2000). The beauty of simplicity. Proceedings of the ACM Conference on Universal Usability (CUU 2000), November 16–17, 2000, Washington DC, USA.
• Kurosu, M.; Kashimura, K. (1995a). Determinants of the Apparent Usability. Proceedings of IEEE SMC, 1995, pp. 1509-1513.
• Kashimura, K.; Kurosu, M. (1995b). Apparent Usability vs. Inherent Usability Experimental analysis on the determinants of the apparent usability. CHI’95 Proceedings - Short papers. Disponible en:
  http://www.acm.org/sigchi/chi95/Electronic/documnts/shortppr/mk_bdy.htm
• Larson, K. & Czerwinski, M. (1998). Web page design: Implications of memory, structure, and scent for information retrieval. Proceedings of CHI'98 Human Factors in Computing Systems (pp. 25-32). New York: ACM press. Disponible en:
  http://www.microsoft.com/usability/UEPostings/p25-larson.pdf
• Lautenbach, M. et al. (1999). Evaluating the usability of web pages: a case study. Artificial Intelligence Preprint no. 011, Utrecht University. Disponible en:
  http://www.phil.uu.nl/preprints/ckipreprints/PREPRINTS/preprint011.pdf
• Laviea, T.; Tractinsky, N. (2004). Assessing dimensions of perceived visual aesthetics of web sites. International Journal of Human-Computer Studies, vol. 60, n. 3, 2004, pp. 269-298.
• Lin, J.C.C.; Lu, H. (2000). Towards an understanding of the behavioural intention to use a web site. International Journal of Information Management, 20, (2000), pp. 197-208.
• Lindgaard, G.; Dudek, C. (2003). What is this evasive beast we call user satisfaction?. Interacting with Computers, n. 15 (2003), pp. 429–452.
• Mahlke, S. (2002). Factors influencing the experience of website usage. Conference on Human Factors in Computing Systems, CHI '02 extended abstracts on Human factors in computing systems. Minneapolis, Minnesota, USA, 2002, pp. 846-847.
• Mahmood, M.A., et al. (2000). Variables affecting information technology end-user satisfaction: a meta-analysis of the empirical literature. International Journal of Human-Computer Studies, Vol. 52 , n. 4, April 2000, pp. 751-771.
• Maslow, A.H. (1943). A Theory of Human Motivation. Psychological Review, n. 50, 1943,pp. 370-396. Disponible en:
  http://psychclassics.yorku.ca/Maslow/motivation.htm
• Morville, P. (2004). User Experience Design. Semantic Studios, 21 de Junio de 2004. Disponible en: http://semanticstudios.com/publications/semantics/000029.php
• Muyllea, S.; Moenaertb, R.; Despontin, M. (2004). The conceptualization and empirical validation of web site user satisfaction. Information & Management, 41, 2004, pp.543-560.
• Nielsen, J. (1994). Ten Usability Heuristics. UseIt.com. Disponible en:
  http://www.useit.com/papers/heuristic/heuristic_list.html
• Nielsen, J. (1998). Fighting Linkrot. UseIt Alertbox, 14 de Junio de 1998. Disponible en: http://www.useit.com/alertbox/980614.html
• Norman, D. (2002). Emotion & Design: attractive things work better. Interactions, n. 9, july-august 2002, pp. 36-42.
• Petrie, H.; Hamilton, F.; King, N. (2004). Tension, what tension?: Website accessibility and visual design. ACM Proceedings of the international cross-disciplinary workshop on Web accessibility. New York City, New York, 2004, pp. 13-18.
• Rosenfeld, L.; Morville, P. (2002). Information Architecture for the World Wide Web. 2ª Edición. ISBN 0-596-00035-0.
• Sutcliffe, A. (2002). Assessing the Reliability of Heuristic Evaluation for Website Attractiveness and Usability. Proceedings of the 35th Hawaii International Conference on System Sciences, 2002.
• Tractinsky, N. (1997). Aesthetics and Apparent Usability: Empirically Assessing Cultural and Methodological Issues. CHI’97, 22-27 March, pp. 115-122.
• Tractinsky, N.; Katz, A.S.; Ikar, D. (2000). What is beautiful is usable. Interacting with Computers, 13, 2000, pp. 127-145.
• Tractinsky, N. (2004). Toward the study of aesthetics in information technology. 25th Annual International Conference on Information Systems, Washington, DC, December 12-15, pp. 771-780.
• Wang, Y.D.; Emurian H.H. (2005). An overview of online trust: Concepts, elements, and implications. Computers in Human Behavior, 21, 2005, pp. 105-125.
• Yang, Z. et al. (2005). Development and validation of an instrument to measure user perceived service quality of information presenting Web portals. Information & Management, 42, 2005, pp. 575-589.
• Zhang, P.; Dran, G.M. (2000). Satisfiers and Dissatisfiers: A Two-Factor Model for
  Website Design and Evaluation. Journal of the American Society for Information Society. Vol. 51(14), 2000, pp. 1253-1268.
• Zhang, P. et al. (1999). Websites that Satisfy Users: A Theoretical Framework for
  Web User Interface Design and Evaluation. IEEE, Proceedings of the 32nd Hawaii International Conference on System Sciences, 1999.
• Zhang, P. et al. (2000). A Two Factor Theory for Website Design. IEEE, Proceedings of the 33rd Hawaii International Conference on System Sciences, 2000.
• Zhang, P. et al. (2001). Important Design Features in Different Web Site Domains: An Empirical Study of User Perceptions. e-Service Journal 1.1 (2001), pp. 77-91.
• Zhang, P.; Li, N. (2005). The Importance of Affective Quality. Communications of the ACM, Vol. 48, n. 9, September 2005, pp. 105-108.